Refund Policy

1. Overview

MockMyData.io is committed to providing excellent service to our customers. This Refund Policy outlines the terms and conditions under which refunds may be issued for our paid services.

2. Refund Eligibility

You may request a refund within 30 days of your initial purchase if you are not satisfied with our Pro service. To be eligible for a refund:

• • Your request must be submitted within 30 days of the purchase date
• • You must have used the service in good faith
• • You must not have violated our Terms of Service
• • You must provide a valid reason for the refund request

3. Non-Refundable Items

The following are not eligible for refunds:

• • Refund requests submitted after 30 days from purchase
• • Services that have been used for commercial purposes without proper licensing
• • Accounts that have violated our Terms of Service or Acceptable Use Policy
• • Duplicate charges (contact us to process a credit instead)

4. How to Request a Refund

To request a refund, please follow these steps:

1. 1. Email us at support@mockmydata.io with the subject "Refund Request"
2. 2. Include your account email and the date of purchase
3. 3. Explain the reason for your refund request
4. 4. Provide any additional information that may help us process your request

Our support team will review your request and respond within 5-7 business days.

5. Refund Processing

Once your refund request is approved, we will process the refund to your original payment method. Please note:

• • Refunds are processed within 5-10 business days after approval
• • Your bank or credit card company may take an additional 3-5 business days to reflect the refund
• • You will receive a confirmation email once the refund has been processed

6. Subscription Cancellation

You can cancel your Pro subscription at any time from your account settings. Cancellation takes effect immediately, and you will not be charged for the next billing cycle. However:

• • No refund will be issued for the current billing period
• • Access to Pro features will end immediately upon cancellation
• • Your projects and data will remain available in read-only mode for 30 days

7. Disputes

If you dispute a charge with your credit card company or bank, we will not be able to process a refund through our standard process. Please contact your financial institution to resolve the dispute. If you have questions or concerns about a charge, please contact us directly at support@mockmydata.io before initiating a chargeback.

8. Exceptions

MockMyData.io reserves the right to make exceptions to this refund policy in cases where:

• • A technical error resulted in an unintended charge
• • The service was unavailable for an extended period due to our fault
• • A billing error occurred on our part

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be effective immediately upon posting to the website. Your continued use of MockMyData.io after any changes constitutes your acceptance of the new terms.

10. Contact Us

If you have any questions about this Refund Policy, please contact us at support@mockmydata.io